Customs Update: Mandatory Use of Body Worn Cameras (BWC) at International Airports
Reference: Instruction No. 34/2025-Customs | Date: December 30, 2025
The Central Board of Indirect Taxes & Customs (CBIC) has issued new instructions to implement the use of Body Worn Cameras (BWCs) for uniformed customs officers at international airports. This initiative aligns with global best practices and the Government’s “Ease of Doing Business” goals, aiming to enhance transparency, accountability, and professionalism in passenger facilitation.
Below is a detailed summary of the new operational guidelines.
1. Applicability and Scope
- Targeted Officers: The use of BWCs is prescribed for Baggage Clearance Officers (Superintendents and ACOs operating the e-BR Module) deployed specifically in the Red Channel.
- Red Channel Definition: This channel is designated for passengers submitting declarations for dutiable or restricted goods.
- Broader Usage: While focused on the Red Channel, officers are also advised to wear BWCs during any interaction with passengers within the airport premises.
2. Key Operational Protocols
- Recording Procedure:
- Activation: The camera must be activated prior to any interaction with a passenger and must continue recording uninterrupted until the interaction is fully completed.
- Passenger Notification: Officers are mandated to courteously inform the passenger that the interaction is being recorded as a transparency measure.
- Placement: The BWC will be worn on the right side of the uniform to ensure an unobstructed view of the interaction.
- Device Security: The BWCs are standalone devices with no Wi-Fi, Bluetooth, or SIM functionality to prevent unauthorized remote access.
3. Data Privacy and Retention
- Data Handling: At the end of every shift, recorded data is transferred to a secure, password-protected system.
- Storage & Security:
- Encrypted data is transferred every 24 hours to a secure folder managed by the Vigilance Section.
- Tampering, deletion, or unauthorized access to the footage is strictly prohibited.
- Retention Period: Recordings will be retained for 90 days. If required for inquiries, investigations, or judicial proceedings, data will be retained for a longer period.
- Privacy Oversight: To safeguard privacy, the Additional/Joint Commissioner (Vigilance) acts as the administrator for the encrypted data.
4. Implementation Timeline
These instructions come into force with immediate effect. All zones are directed to issue necessary Standing Orders to operationalize this usage immediately.